Microsoft is adding more value to Microsoft 365 Copilot by simplifying licensing. Employees with Microsoft 365 Copilot licenses will now be able to use agents built in Copilot Studio. And on October 10, 2025, role-based Copilot functionality (Sales, Service, and Finance) will be included directly in Microsoft 365 Copilot at no additional charge, and step-up SKUs will be retired.

Copilot Studio value in Microsoft 365 Copilot

On September 1, we began rolling out enhancements to Microsoft 365 Copilot by extending what types of agents and agent features are included in the Microsoft 365 license. Today, all Copilot Studio capabilities are included with Microsoft 365 Copilot, including agent flows, AI tools, and deep reasoning, for agents that run using a licensed users' identity. This further empowers users to build and use agents to improve personal productivity in employee-facing (B2E) scenarios.

Key updates

Usage now included: For employee-facing (B2E) scenarios, usage of Copilot Studio agents and Copilot Studio tools or features invoked by the agent are included in the Microsoft 365 Copilot User Subscription License (USL), when the user of the agent is licensed with Microsoft 365 and the agent is operating using the authenticated Microsoft 365 Copilot USL user's identity.
Agent flows, AI tools, and deep reasoning now included: This includes all features of Copilot Studio including agent flows, AI tools, and deep reasoning.
Copilot credits as payment: Customers will continue to pay for usage with Copilot Credits (formerly "messages") when agents are used by unlicensed Microsoft 365 Copilot users or when used on non-Microsoft 365 surfaces, such as B2C scenarios.
Additional Copilot Studio positioning: Starting today, we're introducing simplified descriptors for the two agent building experiences in Copilot Studio: ‘lite’ (embedded in Microsoft 365 Copilot for information workers, formerly Agent Builder) and ‘full’ (for makers and developers). Both are part of Copilot Studio but appear on different surfaces to serve distinct user needs. For more information, please refer to the customer decision guide.

Role-based Copilots update

Starting on October 10, 2025, Microsoft 365 licensed users will be able to experience and access role-based solutions for sales, service, and finance without the need for additional step-up SKUs. These role-based solutions connect to CRM and ERP systems and surface relevant insights in Microsoft 365 Copilot and Microsoft 365 apps like Outlook, Teams, and Excel.

Key updates

On October 10, Microsoft 365 Copilot licensed users can choose to install any of the sales, service, and finance solutions directly from the Microsoft 365 Copilot Agent Store.

Sales roles will benefit from a personalized home page and the ability to access opportunity details, ask questions and receive insights on opportunities, get ready for customer meetings, and more.
Service teams will be able to deliver more personalized experiences by bringing Dynamics 365 or Salesforce CRM data directly within Outlook or Teams.
Finance roles will be able to get ERP connected data directly into Excel and Outlook to manage tasks, improve data preparation, review account details, and other finance-specific skills.

Increased Microsoft 365 Copilot license value: Previously customers had to purchase a $20 step-up SKU to use these role-based capabilities. Going forward, the current capabilities in Copilot for Sales, Service, and Finance will be included as part of the Microsoft 365 Copilot license.
Licensing simplification: Inclusion of the role-based solutions in Microsoft 365 Copilot makes it easier for customers to purchase comprehensive features that can be used by sales, service, and finance teams to improve productivity and operational efficiency. Note: Existing role-based Copilot customers will transition to the Microsoft 365 Copilot SKU at renewal.

Call to Action

Read the role-based Copilot update blog
Review the updated Copilot Studio licensing guide starting October 1
Inform both potential and existing Microsoft 365, Dynamics 365, and Power Platform customers of the added value in Microsoft 365 Copilot

Microsoft 365 Copilot licensing simplified

AI Business Solutions Partner Marketing Team