Service leaders are making the shift to Dynamics 365 because it delivers what today's reality demands: a unified, AI-powered service platform that connects every channel, every team, and every workflow—helping organizations reduce costs, increase productivity, and deliver better customer and employee experiences at scale.
Looking to build a practice?
Explore the key resources for engaging customers with AI-integrated customer service solutions.
Show customers how Dynamics 365 delivers consistent, intelligent service
Drive demand for AI-powered tools to personalize engagement, empower service teams, and streamline operations
Redefine the contact center with AI and agents to deliver exceptional customer experiences, unlock service team productivity, and cut costs on a unified platform
Get guidance about how building a Dynamics 365 Service practice can increase business and drive customer success
We've curated the top go-to-market resources you'll need to align your selling motion with the Microsoft Customer Engagement Model.
Build pipeline by targeting and executing campaigns
Build intent with immersive customer experiences
Accelerate wins with incentives and sales tools
Deploy and drive usage to deliver faster ROI
Drive expansion with upsell and third-party extensions
Not finding what you're looking for? Visit our
Resource Library,
which offers AI-powered search to help you
navigate our comprehensive portfolio of partner resources.
Leverage these resources to develop a growth plan for your Service practice.
Jump to Build a Practice
