Product knowledge drives AI interest

novaCapta, an IT services provider that specializes in Microsoft technologies, had an open-ended challenge: help their customer HÜBNER GmbH & Co. KG use AI to get ahead in their competitive market. HÜBNER Group knew it needed to adopt AI quickly or risk falling behind. To address this, they turned to novaCapta, a trusted Microsoft partner with whom they had a longstanding relationship. After attending novaCapta’s monthly webinar on AI-powered solutions like Microsoft 365 Copilot, HÜBNER recognized that novaCapta was also at the forefront of AI innovation.

HÜBNER Group faced the challenge of staying competitive in a rapidly evolving market, and their board highlighted the urgency of implementing AI solutions. They obtained a high-level AI strategy but needed a more actionable approach to integrate AI into day-to-day operations.

novaCapta began by providing envisioning workshops to introduce Copilot capabilities to individuals in various departments. The team collaborated to identify use cases and provided rapid training sessions, focusing on practical applications and prompt techniques. These workshops aimed to align Copilot functionalities with HÜBNER Group’s specific business needs, emphasizing measurable impacts and fostering an active user community through consultative sessions and regular communication.

This engagement laid the foundation for HÜBNER Group’s AI adoption – to drive Copilot adoption by implementing Microsoft 365 Copilot Chat for education initiatives and planning to leverage Microsoft Copilot Studio for more advanced applications. Through this structured approach, novaCapta built a long-term system for HÜBNER Group to scale AI adoption.

How novaCapta did it

HÜBNER Group had an established customer relationship with novaCapta, and the Copilot learning webinars – covering topics such as data security, adoption, business value, and ROI – reinforced that novaCapta was the right partner for their AI needs. This prompted HÜBNER Group to seek support in adopting Copilot.

Start with the basics

Through envisioning workshops, novaCapta engaged with individuals across departments to discuss Copilot’s capabilities, collect use cases, and set expectations for how Copilot can be beneficial in their specific roles.

Keep up the engagement

A series of virtual office hours allowed HÜBNER Group employees to ask questions, discuss challenges, and receive prompt guidance to elicit more accurate Copilot results.

Look to the future

novaCapta maintains regular communication with HÜBNER Group after the initial pilot phase – allowing HÜBNER Group to expand Copilot adoption by rolling out Copilot Chat education programs and planning to use Copilot Studio for more complex use cases.

Strategies for successful AI adoption

novaCapta's success with HÜBNER Group can be attributed to several key factors.

novaCapta helped HÜBNER Group identify individual contributors who could invest in the training and learning that is crucial for adoption. These employees implemented Copilot into their daily tasks at a level that matched Copilot’s current capabilities. novaCapta recommended a practical approach by delivering quick, measurable results through Copilot for personal productivity, rather than attempting to solve all AI-related challenges at once.
Effective communication played a crucial role, with regular consultative sessions, envisioning workshops, and prompt-of-the-week initiatives that kept HÜBNER Group employees engaged and motivated.
novaCapta’s adaptability in addressing HÜBNER Group's specific needs, like switching to different use cases when certain tools weren’t initially allowed, further contributed to their success. All these factors fostered an effective AI adoption journey for HÜBNER Group and ensured a long-term partnership with novaCapta.

AI success starts from the top down

The importance of AI implementation from the top or board level can’t be overstated – it ensures the initiative is taken seriously and prioritized across the organization, overcoming any hesitancy and signaling the strategic importance of AI to the company’s future. It also facilitates better alignment and collaboration between departments, making AI adoption a critical business transformation rather than an isolated IT project. This approach helps set realistic expectations and effectively manage the marathon journey of AI adoption.

"The development of Copilot is progressing incredibly quickly. It is essential to stay up to date and be familiar with the new features to work efficiently with Copilot."

— Stefan Brexel, Team Lead Digital Collaboration, HÜBNER Group

novaCapta presents HÜBNER with structured approach for Copilot adoption