AI Business Solutions for Partners >Engagements>Converged Communications engagements

Converged Communications engagements

Showcase value, foster customer interest, and accelerate opportunities for customers who want to bring all their communication and collaboration tools together in Microsoft Teams.

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Objectives

Deliver a pre-packaged one-to-many, in-person or hybrid event to introduce and showcase to customers Microsoft Teams Phone, Teams Rooms, Teams Premium, Copilot in Teams, Microsoft Places, and partner service offerings

Process

Showcase the full Teams Converged Communications platform, elevate partner value by highlighting unique services, fuel pipeline growth through qualified opportunities, drive scale by engaging diverse customers in a repeatable format, and empower decision-makers with interactive, hands-on learning experiences

Download the Briefing kit
Converged Communications Immersion Briefing

Objectives

  • Deliver a simple, focused pilot to increase customers' intent to buy or use Teams Phone
  • Prove to your customers how transforming their communications solutions with Teams Phone can improve communications, engagements, and efficiency
  • Close the gap between pre-sales activities and next steps in the intent journey
  • Create next stage business opportunities to showcase your managed services

Process

To conduct this engagement, you will:

  1. Identify the top calling scenarios and business use cases that will be tested during the engagement
  2. Complete readiness checklists, address any technical blockers, and ensure the Teams Phone environment is properly configured
  3. Set up Teams Phone in the production tenant, including at least one PSTN connectivity option
  4. Assign phone numbers and enable Teams Phone for pilot users and configure essential features
  5. Provide user training and support, gather feedback, and document results and recommendations for next steps toward full Teams Phone adoption
Download the engagement kit
Teams Phone Proof of Value

Objectives

  • Deliver a simple, focused pilot to increase customers intent to buy or use Teams Rooms
  • Show customers how to transform their meeting rooms solutions with Teams Rooms by emphasizing focus, huddle, and small and medium room spaces
  • Create next-stage business opportunities to showcase your managed services
  • Close the gap between pre-sales activities and next steps in the intent journey

Process

To conduct this engagement, you will:

  1. Confirm the customer's eligibility and secure their commitment
  2. Ensure readiness for a successful engagement
  3. Design the pilot and prepare for deployment
  4. Deploy Teams Rooms and deliver training
  5. Guide operations and ensure long-term success
Download the engagement kit
Teams Rooms Proof of Value

Objectives

  • Conduct a focused pilot to re-imagine workplace solutions with Microsoft Places as part of the AI-powered workplace
  • Demonstrate how Microsoft Places enhances coordination, modernization, and optimization within the workplace
  • Close the gap between pre-sales activities and the next steps in the intent journey, ensuring a smooth transition to full deployment

Process

Through this engagement, you will:

  1. Strengthen customer commitment to deploying Microsoft Places
  2. Successfully deploy Microsoft Places, ensuring it meets the organization's needs
  3. Build a roadmap for scaling the deployment, ensuring long-term success and sustainability
Download the engagement kit
Microsoft Places Proof of Value

Other engagement resources

Explore supporting assets that can be used supplement or enhance your engagement delivery.

Teams Premium Proof of Value

Use this engagement kit to showcase Teams Premium and highlight the business value for how Teams Premium makes meetings more engaging, intelligent and protected.

Download the engagement kit

Teams Phone Workshop

Help customers understand and experience the vision for Microsoft Teams Phone and calling capabilities by evaluating customer calling scenarios and business priorities.

Download the workshop kit

What’s new in Microsoft 365 Copilot

Highlights of the latest updates in Microsoft 365 Copilot.

Download the deck

What’s new in Teams Calling, Meetings, and Devices

Highlights of the latest updates in Teams Calling, Meetings, and Devices.

Download the deck

Partner support

Tier 1 Support

Got questions?

For questions related to the MCI claims process, engagement delivery, or invoicing

Availability: Internal Microsoft employees and external partners

When submitting your support ticket, include:

  • Problem summary: Brief explanation of the issue
  • Workspace: Incentives
  • Problem type: Type Engagements to filter and select the most relevant subtopic

Response time: Expect a reply within 3-4 business days.

Submit a query to the Partner Center Support Team

Tier 2 Support

Ticket resolution not satisfactory?

For cases where a Tier 1 support ticket has already been raised and is either out of SLA or has been closed with an unsatisfactory resolution

Availability: Internal Microsoft employees and external partners

When sending your email, include:

  • Tier 1 support ticket information

Response time: Expect a reply within 3-4 business days.

Send an email