Converged Communications

Streamline your communications and drive deeper engagement with seamless and integrated experiences, powered by AI

The Converged Communications solution play brings together the full power of Microsoft Teams, uniting Teams Phone, Teams Rooms, Teams Premium, and Microsoft Places* into a single, AI-powered platform for work. This integrated approach enables partners to deliver a seamless, secure, and intelligent communications experience that meets every customer need - from calling and meetings to virtual events and workplace management.

With more than 320 million monthly active users, Microsoft Teams is the trusted platform where work gets done. The Converged Communications solution play is your opportunity to expand your practice, differentiate your offers, and deliver transformative value to customers seeking to modernize their communications landscape.

* Teams Phone, Teams Premium, Teams Rooms, and Copilot in Teams are add-on licenses. Copilot in Teams is part of the Microsoft 365 Copilot license. Microsoft Places requires a Teams Premium license.

Looking to build a practice?

Converged Communications

Featured resources

Explore the key resources for engaging with customers about Microsoft Teams Phone, Teams Rooms, Teams Premium, and Microsoft Places.

Converged Communications pitch deck

Show your customers how, together, Teams and Copilot enable smarter, AI-powered workplaces – boosting productivity, collaboration, hybrid work, and business value for customers and partners.

Converged Communications Immersion Briefing

Deliver immersive events that showcase Converged Communications solutions to accelerate customer engagement and pipeline growth through hands-on experiences and tailored resources.

Teams Phone Proof of Value engagement

Leverage this structured, partner-led pilot to guide customers through deploying, adopting, administering, and maintaining Microsoft Teams Phone in a small-scale, real-world environment

Go to market

We've curated the top go-to-market resources you'll need to align your selling motion with the Microsoft Customer Engagement Model.

Partner sales journey

Listen & consult

Build pipeline by targeting and executing campaigns

Inspire & design

Build intent with immersive customer experiences

Empower & achieve

Accelerate wins with incentives and sales tools

Realize value

Deploy and drive usage to deliver faster ROI

Manage & optimize

Drive expansion with upsell and third-party extensions

Not finding what you're looking for? Visit our Resource Library, which offers AI-powered search to help you navigate our comprehensive portfolio of partner resources.

Build a practice

Leverage these resources to develop a growth plan for your Converged Communications practice.

Rapid Circle

Rapid Circle helps accounting firm redesign hybrid work with Microsoft Teams

Symity

Symity helps The Law Society transform telephony, meetings with Microsoft Teams

Leapwork

AudioCodes and Microsoft Teams help Berry Global reduce costs, improve customer experience