Secure AI Productivity engagements

Show your customers how Secure AI Productivity can help overcome the challenges of protecting and preparing their organizations for AI adoption.

Download the Microsoft 365 Accelerate Partner Guidebook to learn more about FY26 investments

Explore engagements

Objectives

Show customers how to work securely and productively with Microsoft 365 Business Premium or Microsoft 365 E3 by highlighting the power of AI-driven security and collaboration tools.


Process

Through this 90-minute session, you can provide prospective customers:

  1. A clear understanding of how Microsoft 365 can address their specific challenges and objectives, especially around secure productivity and hybrid collaboration.
  2. Insight into the latest security threats and how Microsoft 365 layered security solutions can protect their organizations.
  3. Guidance about how AI-powered tools can help automate tasks, generate content, analyze data, and streamline workflows to drive productivity and security.
  4. Real-world scenarios that demonstrate how Microsoft 365 solutions solve common business and IT challenges.
  5. Actionable resources, guides, and recommendations for getting started with secure productivity solutions.

Download the Briefing kit
Secure Productivity Immersion Briefing

Objectives

Help your customers gain insights into their security and compliance status – and experience Microsoft 365 E3 solutions within their own environments.


Process

With this flexible and modular engagement, you can choose any combination of resources and assets provided in the guide – or use your own assets. Through this engagement, you'll:

  1. Learn about your customer's priorities, initiatives, and key influences in their endpoint management and zero-trust security strategy.
  2. Present tailored solutions and strategies leveraging Microsoft 365 E3 to address identified gaps and enhance security and productivity.
  3. Work together to design and implement proof of concept or pilot activities that showcase the practical benefits of Microsoft 365 E3 solutions in your customer's environment.
  4. Plan the next steps for adoption and integration of the proposed solutions, including a roadmap and timeline for implementation.

Download the Delivery Guide
Secure AI Productivity Envisioning & PoC

Objectives

Help eligible customers accelerate their time to purchase and ensure successful adoption of Microsoft 365 E3/E5 – and create a secure, AI-ready productivity foundation.


Process

With this flexible and modular engagement, you can deliver eligible deployment and adoption activities tailored to each customer's needs. Through this engagement, you'll:

  1. Provide guidance that will help customers quickly deploy and adopt Microsoft 365 E3 or E5.
  2. Help customers plan, prepare, and execute deployments using proven best practices and Microsoft resources.
  3. Provide support for building and implementing adoption plans, including awareness campaigns, training for end users and champions, and ongoing monitoring of success.

Download the engagement kit
CSP Deployment Accelerator for Microsoft 365 E3 and E5

Other engagement resources

Explore supporting assets that can be used to supplement or enhance your engagement delivery.

Microsoft 365 Accelerate Partner Guide

Learn about Microsoft's FY26 unified partner program for Secure AI Productivity, with details about engagement models, incentives, and performance measures to help partners drive customer adoption and business transformation with Microsoft 365 solutions.

MCI Incentive Guide

Get a comprehensive overview of Microsoft's FY26 commercial partner incentive programs – including eligibility, earning opportunities, engagement types, and updated policies – for Modern Work, Security, Azure, Business Applications, and Enterprise solution areas. Find details on how partners can maximize rewards for driving customer outcomes across various purchasing motions and engagement models.

Secure Productivity Proof of Value

Land the value proposition of Microsoft Intune, Microsoft Defender for Endpoint, and the Microsoft Entra ID P1 features that come with a Microsoft 365 E3 license in your engagements with business decision makers.

Frontline Worker Pilot

Unlock a new future for frontline workers by engaging your customers in the Frontline Workers Pilot, where customer scenarios with Microsoft 365 F3 can equip frontline employees with the right tools to boost engagement and operational efficiency.

Partner support

Tier 1 Support

Got questions?

For questions related to the MCI claims process, engagement delivery, or invoicing

Availability: Internal Microsoft employees and external partners

When submitting your support ticket, include:

  • Problem summary: Brief explanation of the issue
  • Workspace: Incentives
  • Problem type: Type Engagements to filter and select the most relevant subtopic

Response time: Expect a reply within 3-4 business days.

Submit a query to the Partner Center Support Team

Tier 2 Support

Ticket resolution not satisfactory?

For cases where a Tier 1 support ticket has already been raised and is either out of SLA or has been closed with an unsatisfactory resolution

Availability: Internal Microsoft employees and external partners

When sending your email, include:

  • Tier 1 support ticket information

Response time: Expect a reply within 3-4 business days.

Send an email