Copilot and Agents at Work engagements

Showcase the real-world value of Microsoft 365 Copilot, Copilot Chat, agents, and Power Platform – and how they can change the workday for every employee.

Get full details on available FY26 engagements in the partner guide and incentive guide protected

Explore engagements

Objectives

Show your customers the potential of Copilot + agents, discover their unique AI business transformation opportunities, and develop enablement objectives and target initiatives that align to your customers' desired business results.


Process

With this flexible and modular engagement, you can choose any combination of activities, resources or assets available to:

  1. Identify customer challenges, opportunities, and organizational readiness for AI + agents.
  2. Develop a business case aligned to the customer's objectives and desired results.
  3. Build an adoption roadmap that focuses on key initiatives and solutions that will drive business value.
  4. Deliver a proof of concept that demonstrates the power of AI for business transformation.

Download the Delivery Guide
Copilot + Power Envisioning & PoC

Objectives

Rapidly activate Microsoft 365 Copilot and Copilot Chat scenarios, develop intelligent agents, implement security and governance policies and controls, build transformative Power Platform solutions, and drive ongoing AI-powered organizational transformation.


Process

With this flexible and modular engagement, you can choose any combination of activities, resources, or assets available to:

  1. Increase user adoption of Copilot Chat and Microsoft 365 Copilot.
  2. Design, build, and adopt transformative agents and Power solutions with measurable business impact.
  3. Achieve significant user adoption of AI business solutions.
  4. Continue the AI transformation journey with every customer.

Download the Delivery Guide
Copilot + Power Deployment Accelerator

Objectives

Help customers reframe their business challenges through the lens of AI, showcase the real-world value of Microsoft Copilot, and spark excitement about what's possible for them with AI.


Process

The Copilot and Agents Immersion Briefing is your opportunity to help customers envision how Copilot can accelerate their productivity and AI transformation journey. During the session, you'll:

  1. Uncover customer priorities, challenges, and goals.
  2. Demonstrate how Microsoft Copilot can address real business needs.
  3. Reinforce your value as a trusted Microsoft partner guiding them through their AI journey.

Copilot and Agents Immersion Briefing

Other engagement resources

Explore supporting assets that can be used supplement or enhance your engagement delivery.

Copilot + Power Accelerate Partner Guide

Get guidance to help you drive business transformation for customers by consolidating Microsoft 365 Copilot and Power Platform investments into a single, flexible program. Learn how you can deliver end-to-end AI transformation, leveraging Copilot, Copilot Chat, Copilot Studio agents, Power Apps, Power Automate, and Power Pages.

MCI Incentive Guide

Get a comprehensive overview of Microsoft's FY26 commercial partner incentive programs – including eligibility, earning opportunities, engagement types, and updated policies – for Modern Work, Security, Azure, Business Applications, and Enterprise solution areas. Find details on how partners can maximize rewards for driving customer outcomes across various purchasing motions and engagement models.

Microsoft 365 Copilot and Chat Value Envisioning Tool

Help your customers empower their organizations with AI-driven productivity through Microsoft 365 Copilot and Copilot Chat. This powerful tool enables businesses to seamlessly evaluate, strategize, and optimize their Copilot deployment by providing comprehensive insights into licensing requirements, usage costs, and expected business impact.

AI Business Solutions Trials

AI Business Solutions Trials enable our customers to quickly sign-up, deploy, and experience Microsoft's products in their production tenants, expediting evaluations and driving smoother conversions.

Partner support

Tier 1 Support

Got questions?

For questions related to the MCI claims process, engagement delivery, or invoicing

Availability: Internal Microsoft employees and external partners

When submitting your support ticket, include:

  • Problem summary: Brief explanation of the issue
  • Workspace: Incentives
  • Problem type: Type Engagements to filter and select the most relevant subtopic

Response time: Expect a reply within 3-4 business days.

Submit a query to the Partner Center Support Team

Tier 2 Support

Ticket resolution not satisfactory?

For cases where a Tier 1 support ticket has already been raised and is either out of SLA or has been closed with an unsatisfactory resolution

Availability: Internal Microsoft employees and external partners

When sending your email, include:

  • Tier 1 support ticket information

Response time: Expect a reply within 3-4 business days.

Send an email