Scale Business Operations with AI (Business Central) engagements

Help customers accelerate their transition to a cloud-based, AI-powered solution for streamlining operations and maximizing resources with targeted immersion briefings. You can find full details on all FY26 business applications partner engagements and incentives in the following resources:

FY26 Partner Activities Overview Guide protected

FY26 Partner Activities FAQ protected

Microsoft Commercial Incentives (MCI) resources

Explore Engagements

Objective

Deliver a 90-minute, one-to-many, partner-led customer event that introduces Business Central and accelerates qualification for prospective customers. The event is designed to drive customer interest and acquisition in Business Central and can be virtual or in-person.


Process

Videos and click-through demos lead to an online, high-level business requirements questionnaire that provides a quick product fit assessment and cost transparency.

Business Central Immersion Briefings download kit protected
Business Central Immersion Briefings

Other engagement resources

Identify and leverage supporting assets that enable a flexible, modular approach to engagement delivery.

Scale Business Operations pitch deck

Show SMBs how to supercharge their operations with AI through an easy-to-use ERP solution that helps them adapt faster, work smarter, and perform better.

Immersion Briefings MCI Walkthrough

Discover how partners can leverage interactive, scenario-based events to drive customer engagement and adoption of AI business solutions–including Microsoft 365 Copilot, Secure Productivity, and Business Central–while qualifying for incentives through MCI and Co-Op programs.

Business Central partner opportunity

Get guidance on how building a Dynamics 365 Business Central practice can grow your business and drive customer success.

Partner support

Tier 1 Support

Got questions?

For questions related to the MCI claims process, engagement delivery, or invoicing

Availability: Internal Microsoft employees and external partners

When submitting your support ticket, include:

  • Problem summary: Brief explanation of the issue
  • Workspace: Incentives
  • Problem type: Type Engagements to filter and select the most relevant subtopic

Response time: Expect a reply within 3-4 business days.

Submit a query to the Partner Center Support Team

Tier 2 Support

Ticket resolution not satisfactory?

For cases where a Tier 1 support ticket has already been raised and is either out of SLA or has been closed with an unsatisfactory resolution

Availability: Internal Microsoft employees and external partners

When sending your email, include:

  • Tier 1 support ticket information

Response time: Expect a reply within 3-4 business days.

Send an email