Help customers accelerate their transition to a cloud-based, AI-powered solution for streamlining operations and maximizing resources with targeted immersion briefings. You can find full details on all FY26 business applications partner engagements and incentives in the following resources:
Deliver a 90-minute, one-to-many, partner-led customer event that introduces Business Central and accelerates qualification for prospective customers. The event is designed to drive customer interest and acquisition in Business Central and can be virtual or in-person.
Videos and click-through demos lead to an online, high-level business requirements questionnaire that provides a quick product fit assessment and cost transparency.
Identify and leverage supporting assets that enable a flexible, modular approach to engagement delivery.
Show SMBs how to supercharge their operations with AI through an easy-to-use ERP solution that helps them adapt faster, work smarter, and perform better.
Discover how partners can leverage interactive, scenario-based events to drive customer engagement and adoption of AI business solutions–including Microsoft 365 Copilot, Secure Productivity, and Business Central–while qualifying for incentives through MCI and Co-Op programs.
Get guidance on how building a Dynamics 365 Business Central practice can grow your business and drive customer success.
Tier 1 Support
For questions related to the MCI claims process, engagement delivery, or invoicing
Availability: Internal Microsoft employees and external partners
When submitting your support ticket, include:
Response time: Expect a reply within 3-4 business days.
Submit a query to the Partner Center Support TeamTier 2 Support
For cases where a Tier 1 support ticket has already been raised and is either out of SLA or has been closed with an unsatisfactory resolution
Availability: Internal Microsoft employees and external partners
When sending your email, include:
Response time: Expect a reply within 3-4 business days.
Send an email