Contact center solutions certified for Microsoft Teams

Microsoft Teams has become essential to how people communicate, collaborate, and do business. Our rigorous certification program helps ensure that contact center agents have the tools they need and can easily connect with subject matter experts for faster issue resolution to deliver exceptional customer experiences.

Seamless integration

Deploying a new contact center solution can take significant time and resources. We work closely with our partners to test and certify new and existing solutions and APIs to ensure you will have seamless and reliable integration with your existing contact center solution. There are three different integration models available for you to integrate your contact center solution into Teams. The Connect model uses certified SBCs and Direct Routing, the Extend model uses Cloud Communication APIs, and the Unify model enables solution providers to develop native Azure Communication Service-based (CCaaS) applications using Teams calling infrastructure. Learn more about the three integration models.

Broad, integrated capabilities

From direct routing for voice calls, to integrated presence information, to connected apps, integrated contact center partner solutions help optimize productivity wherever agents are in their workflows.

A foundation of quality

Certified solutions are reviewed and tested to ensure they pass security and quality standards set per Microsoft guidelines. We leverage a variety of industry best practices to help assure confidence that enterprise organizations' data and privacy are secured, protected, and compliant.

If you are a partner seeking to join the certification program, the next step is to click the following button to complete the form. If you need to provide additional context and details, send an email to Teamscategorypartner@microsoft.com.

Sign up for the program