Converged Communications skilling resources

AI Business Solutions

With AI Business Solutions, you can help your customers leverage AI-powered solutions to streamline business processes, unlock productivity, and create more seamless communication and collaboration across locations and platforms while maintaining the security and integrity of systems and data.

Converged Communications trainings are built to help partners accelerate sales and technical capabilities. Learn how Teams Phone, Teams Rooms, Microsoft Places, Teams Premium, and Microsoft 365 Copilot can further amplify the value of Teams and transform the way you work with generative AI. Trainings are delivered in person and virtually, both live and on demand

Converged Communications skilling resources

Converged Communications Technical Bootcamp (May 2025)

Module 1: What's New in the AI-Powered Workplace Video (16 minutes) | Deck

Recap the latest Microsoft Teams Rooms features, including AI enhancements, device updates, layout improvements, and management tools to elevate hybrid meeting experiences.

Module 2: AI-Powered Workplace Configuration Best Practices Video (30 minutes) | Deck

Deployment at scale of the AI Powered Workplace inside and out of the conference room from multi-camera setups and intelligent audio to securely deploying devices.

Module 3: Configuring Teams Rooms for Copilot and Facilitator Agent Video (42 minutes) | Deck

Get more out of hybrid meetings with Copilot and Teams Rooms with speaker recognition and facilitator agent with a step-by-step on configuration including a demo!

Module 4: Configuring Microsoft Places Video (30 minutes) | Deck

Learn the best practices for deploying Microsoft Places with an overview on key configuration steps.

Module 5: Managing It All in Pro Management Portal Video (26 minutes) | Deck

Learn about the tips and tricks for monitoring and managing the health of your meeting rooms and devices, and the unified admin experience for IT administrators.

Module 6: Microsoft as Customer Zero: Workplace Transformation at Scale Video (28 minutes) | Deck

Discover how Microsoft leads by example as customer zero, driving Teams Rooms deployment at scale across the entire portfolio of rooms from large to small.

Module 7: Keynote: Teams Phone in an Agentic Era Video (40 minutes) | Deck

Join Mahendra Sekaran, CVP of M365 - Intelligent Communications, to explore AI's role in transforming communication, integrating Microsoft 365 Copilot, and enhancing business processes with agents.

Module 8: Building the Future with AI and Copilot in Teams Phone Video (42 minutes) | Deck

Explore AI principles, responsible AI, data security, innovative applications in Microsoft 365, and the Teams Phone roadmap, offering insights to enhance communication and productivity.

Module 9: Teams Phone Extensibility Video (17 minutes) | Deck

Learn how Teams Phone Extensibility can enhance customer engagement by integrating with contact centers, the simplified architecture, global reach, and flexible connectivity options.

Module 10: Dynamics 365 Contact Center Video (23 minutes) | Deck

Explore Dynamics 365 Contact Center's integration with Teams Phone, offering a cost-efficient global calling experience with simplified architecture.

Module 11: Teams Phone Management and Intelligence Video (33 minutes) | Deck

Explore Teams Phone Management and Intelligence, focusing on recent improvements, automation, and AI integration to streamline administrative tasks and enhance productivity.

Module 12: Teams Devices and Emergency Calling Video (32 minutes) | Deck

Explore the latest advancements in managing Teams devices and emergency calling. This session covers recent work, device management, and SIP Gateway capabilities.

Converged Communications Sales Bootcamp (December 2024)

Module 1: Keynote: Expanding the Partner Opportunity in the Era of Microsoft 365 Copilot Video (24 minutes) | Deck

Smart workplace with Teams powered by Copilot is transforming how employees and teams engage, collaborate, and communicate. Customers, partners, and sellers are enthusiastically seizing this opportunity.

Module 2: Microsoft Teams Rooms: Features and Benefits to Help You Sell Meeting Spaces with Next-Generation AI Video (49 minutes) | Deck

Discover the AI-driven features that enhance your meetings, fostering connection and boosting your sales pitch to sell meeting spaces with next-generation technology!

Module 3: Microsoft as Customer Zero: Our Journey from Defining Hybrid Meetings to Navigating the Evolving Return-to-Office Landscape Video (24 minutes) | Deck

Discover how Microsoft's points of view on meeting rooms has evolved since the pandemic, strategies for maximizing our AV value, and insights on budgeting, lifecycle refresh, and other real estate considerations.

Module 4: Unlock New Sales Opportunities: Selling Microsoft Teams Rooms + Copilot Video (29 minutes) | Deck

Discover how selling Microsoft Teams Rooms + Copilot can unlock new opportunities, create pull through, and transform your sales strategy!

Module 5: Teams Rooms Partner Go-to-Market Resources Video (11 minutes) | Deck

Understand the partner opportunity and discover resources to grow your Teams Rooms practice.

Module 6: Keynote: Expanding the Partner Opportunity with Teams Phone Video (26 minutes) | Deck

Vision and opportunity with an external view and sound-boarding our strategy and how this is landing with strategic customers.

Module 7: Selling the Smart Calling Solution for Teams, Leading with AI Video (47 minutes) | Deck

Vision and opportunity with an external view and sound-boarding our strategy and how this is landing with strategic customers.

Module 8: Microsoft Teams Phone: AI-Enhanced Features and Capabilities Overview Video (36 minutes) | Deck

Dive into the AI-driven features of Teams Phone, including PBX features, Copilot in Teams Phone, and shared calling. Example of how a seller can use Copilot.

Module 9: Teams Phone Frontline Worker: Landing the Value Video (22 minutes) | Deck

Landing the value of Teams Phone for the Frontline worker and how it's revolutionizing the way frontline workers communicate and collaborate.

Module 10: Teams Phone Partner Go-to-Market Resources Video (14 minutes) | Deck

Understand the partner opportunity and discover resources to grow your Teams Phone practice.

Module 11: Teams Premium's Value Proposition and Key Features Video (21 minutes) | Deck

Positioning the value of Teams Premium’s diverse set of communications and collaboration capabilities and how to navigate top customer questions.

Module 12: Microsoft Places: The New AI-Powered Connected Workplace App that Reimagines Flexible Work Video (36 minutes) | Deck

Deep-dive session about Microsoft Places, enhancing flexible work through AI innovations.

Module 13: Key Learnings for Leveraging Microsoft Places to Sell Teams Premium Video (47 minutes) | Deck

Fireside chat session that dives into the key learnings and innovative strategies for leveraging Microsoft Places to sell Teams Premium.

Module 14: Teams Premium Partner Go-to-Market Resources Video (11 minutes) | Deck

Understand the partner opportunity and discover resources to grow your portfolio of services for Teams Premium.

Teams Devices resources

Teams Rooms resources

Microsoft Places resources

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