Operator Connect Onboarding

Welcome to the Microsoft Operator Connect Onboarding Guide

Microsoft's onboarding partners are available to assist calling and system integrator partners with onboarding to the Operator Connect platform. The onboarding partners, in conjunction with Microsoft, run a simple process to help partners become Operator Connect providers.

To get started, select an onboarding partner. Then use the following steps to complete the onboarding process.

Step 1: Registration (completed by onboarding partner)
Step 2: Readiness evaluation
Step 3: Agreement signing
Step 4: Onboarding
Step 5: General availability (GA) readiness evaluation

Please carefully review and use the step-by-step guidance in the relevant tab.

Microsoft Operator Connect Onboarding Guide

Microsoft is now fully leveraging the skills of our onboarding partners to bring calling partners onto the Operator Connect platform. Our onboarding partners are AudioCodes, NUWAVE, PingCo, Ribbon, SIPPIO, and TekVizion.

Select 03/ to connect with Operator Connect onboarding partner.

Operator Connect onboarding process

To get started, select an onboarding partner. Then use the following steps to complete the onboarding process.

Step 1. Registration

Onboarding partner collects company information and ensures letters of authorization (LOAs) are in place.

Step 2. Readiness assessment

Share program documentation and complete readiness assessment for Microsoft to review and prioritize.

Step 3. Agreement Signing

When registration and readiness assessment are complete, Microsoft sends out the agreement for signing based on onboarding slot availability.

Step 4. Onboarding

Onboarding partner works with the system integrator partner to assist with the onboarding process.

Step 5. GA readiness evaluation

Microsoft evaluates the information supplied and completes testing before releasing the newly onboarded partner's tile.¹

¹Microsoft will prioritize all registrations based on the current needs of Operator Connect Calling customers. Onboarding partners are kept up to date on the prioritization criteria being used.

Microsoft is now fully leveraging the skills of our OCA partners to assist system integrators with providing white label access to the Operator Connect platform. OCA partners will provide you with clear onboarding options. Our OCA partners are AudioCodes, NUWAVE, PingCo, Ribbon, SIPPIO, and TekVizion.

Select 03/ to connect with Operator Connect onboarding partner.

Operator Connect onboarding process

To get started, select an onboarding partner. Then use the following steps to complete the onboarding process.

Step 1. Registration

Onboarding partner collects company information and ensures letters of authorization (LOAs) are in place.

Step 2. Readiness assessment

Share program documentation and complete readiness assessment for Microsoft to review and prioritize.

Step 3. Agreement Signing

When registration and readiness assessment are complete, Microsoft sends out the agreement for signing based on onboarding slot availability.

Step 4. Onboarding

Onboarding partner works with the system integrator partner to assist with the onboarding process.

Step 5. GA readiness evaluation

Microsoft evaluates the information supplied and completes testing before releasing the newly onboarded partner's tile.¹

¹Microsoft will prioritize all registrations based on the current needs of Operator Connect Calling customers. Onboarding partners are kept up to date on the prioritization criteria being used.

The following Operator Connect onboarding partners assist partner organizations with onboarding to the Operator Connect platform. To get started, review the partner listing and reach out directly to the onboarding partner and they can help you get started.

AudioCodes

AudioCodes Live Platform is a one-stop shop for all the necessary services to become a Microsoft Operator Connect partner. It includes Operator Connect API integration, operator verification, a multitenant onboarding portal, an end-user management portal, analytics, and 24/7 support through AudioCodes NOC.

Watch the AudioCodes video to learn more

Connect with AudioCodes for more information

NUWAVE

Microsoft Operator Connect Accelerator, facilitated by NUWAVE, empowers any carrier, operator, or voice-licensed system integrator approved by Microsoft to swiftly establish a connection with the Microsoft Operator Connect service. This is achieved by utilizing your own SIP trunks, simplifying the deployment and accelerating your time to market in as little as 45 days.

In addition, we provide you with iPILOT, an automated platform connecting into Microsoft Teams API infrastructure and serving as the “front end” for managing your voice network services. NUWAVE's ecosystem is built to simplify onboarding for carriers and operators and provides a swift, dependable, and scalable platform for provisioning, managing, and supporting your voice infrastructure services.

Watch the NUWAVE video to learn more

Connect with NUWAVE for more information

PingCo

Operators are seeing calling and collaboration workloads moving to Microsoft Teams, but the challenge for a carrier to address the needs of those customers is complex. Integrating the operator infrastructure with Microsoft 365 tenants is table stakes – the number-one predictor of product success and market share is customer journey.

Carriers who deliver a differentiated onboarding service that reflects the value of the market segments they pursue will achieve scale – to do that, a differentiated product offering is required. PingCo's Teams Calling Automation Platform (TCAP) has revolutionized this process for service providers. TCAP offers operators swift self-service activation for small and medium-sized businesses (SMBs), curated onboarding for enterprise organizations, centralized management and seamless OSS/BSS connectivity. It offers customers a unified day-two dashboard, simplifying their telephony requirements and enhancing overall efficiency.

TCAP's unique selling propositions (USPs) are simple.

Zero-touch implementation that boosts margins and market share.
Distributed voice and billing administration to overcome multisite and multigroup barriers.
Zero-code triggers and API library to speed up operator OSS/BSS integration.
Fast-track customer acquisition through direct and partner channels with our tri-tier architecture.
Isn't it time those became your USPs too?

Learn more about all PingCo can offer

Schedule a call at AskPingCo

Ribbon

Use Ribbon Connect to accelerate Operator Connect time to market and reduce research and development (R&D) expenses and resources. Ribbon Connect's fully automated solution is architected, deployed, and maintained using carrier-grade elements and practices. A common platform delivers multiple services.

Connect with Ribbon

SIPPIO

SIPPIO is unequivocally best-in-class, as your seasoned and trusted partner for Microsoft Operator Connect onboarding. Our robust platform, application layer, and proven methodology serve as the accelerant you need to seamlessly integrate your organization into the Microsoft Operator Connect program. We offer unwavering support across every facet of your journey, encompassing the application process, program launch, production, and a suite of services and tools tailored to cultivate an award-winning experience for your valued partners, customers, and users.

Our comprehensive onboarding program encompasses:

Comprehensive project management – engagement, support, services, marketing, forecasting, and technical requirements, all of which are meticulously aligned with your partner-centric needs.
Cutting-edge platform, APIs, and application services – with our accolade-winning platform, APIs, and application services, we bring automation and streamlining to the forefront. From the management of numbers (DID) and plan offerings to Move, Add, Change, and Delete (MACD) operations and real-time Microsoft Tenant connections.
Expert engineering support – team for comprehensive support in network, session border controller (SBC), connectivity, and testing, including user acceptance testing (UAT), interoperability verification testing (IVT), and synthetic testing.
Proactive insights – SIPPIO's valuable insights to help you circumvent potential pitfalls. This empowers you to stay laser-focused on your end goal, expediting your entry into the market with unparalleled efficiency.

Let us showcase the tangible advantages of partnering with SIPPIO.

Reach out to SIPPIO

Tekvizion

TekVizion is an authorized Operator Connect onboarding partner for Microsoft with deep expertise in Microsoft Teams. TekVizion has multiple support options for consulting and onboarding readiness verification required to become a Microsoft-certified Operator Connect partner. TekVizion has provided onboarding verification for more than 20 operators across the globe.

Connect with Tekvision